FAQ
Questions, answered.
What catering managers ask before they sign on. If yours isn't here, drop us a note on the contact page.
No. Tickets are sent via email, SMS, or printed onto badges. End users just present the QR — nothing to install.
Any modern phone or tablet works. We provide the scanner web app — no special hardware required. For high-volume venues we recommend a dedicated tablet on a stand.
CateringTix scans offline by default. Tickets validate locally and sync to the server the moment connectivity returns. The line never stops.
Each vendor's allotment, served count, and reconciliation report is tracked independently. At end of show or end of week, you export per-vendor invoices in one click.
Yes. Buyouts live alongside on-site service so a single crew member's full meal entitlement is visible in one place.
Most tours go live within a week. We import your routing, build out groups and allotments with you, and run a dry-run before show one.
Every scan is timestamped, signed, and retained in an audit-grade ledger. Access is permissioned per role, and data is encrypted in transit and at rest.
Yes — clean CSV, PDF, or direct push to QuickBooks and Xero. Webhooks and a REST API are available for custom flows.
Still have questions?
Talk to a human.
We're a small team. You'll get a real person who's worked the road, not a chatbot.